ResourcesModules for building your individual Service Concept
Call DispatchingOur In-house Call Centre
Our own Call Centre, serving clients internationally
Location: Head Office / Germany
Website-based Call-Tracking System with Client Area
Interface with client ticket system possible
Real-time service engineer connection
Field & On-site ServiceStock-search from mobile devices
Working efficiently with modern tools - while on the move.
All our engineers are equipped with an iPhone, iPad and notebook computer. So they receive their job instructions from our Call Dispatching Unit directly on their iPads.
Spare Parts LogisticsOptimum Availability
Our sophisticated logistical concept has developed organically over the course of our over 25 years in the business. It enables us to have the right spare part available locally to be able to deliver the agreed service-level.
International PresenceOur services package for international clients
As a multi-vendor service provider, today we maintain around 70,000 servers and storage systems of every type and size, plus around 500,000 client systems, in 75 countries world-wide.
Testing & Staging CentreTest environment, parts testing
We leave nothing to chance. So testing is important for us.
At the Staging Centres on our logistical sites all spare parts are prepared for their specific purpose and tested by our highly-skilled engineers.