Multi-Vendor Data Center Hardware Support - Third Party Maintenance - IT Services, Global Hardware Maintenance

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ResourcesModules for building your individual Service Concept

Call Dispatching

Our In-house Call Centre
The modern operations centre from which we serve clients internationally

Our own Call Centre, serving clients internationally
Location: Head Office / Germany
Website-based Call-Tracking System with Client Area
Interface with client ticket system possible
Real-time service engineer connection

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Field & On-site Service

Stock-search from mobile devices
In-the-field & On-site Service
The Citycomp Data-highway

Working efficiently with modern tools - while on the move.
All our engineers are equipped with an iPhone, iPad and notebook computer. So they receive their job instructions from our Call Dispatching Unit directly on their iPads.

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Spare Parts Logistics

Optimum Availability
Spare Parts Logistics
Our spare parts locations.

Our sophisticated logistical concept has developed organically over the course of our over 25 years in the business. It enables us to have the right spare part available locally to be able to deliver the agreed service-level.

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World-wide Hardware Service
Service without borders - to German standards.

As a multi-vendor service provider, today we maintain around 70,000 servers and storage systems of every type and size, plus around 500,000 client systems, in 75 countries world-wide.

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Testing & Staging Centre

Test environment, parts testing
Testing & Staging Centre
This is what quality assurance looks like.

We leave nothing to chance. So testing is important for us.
At the Staging Centres on our logistical sites all spare parts are prepared for their specific purpose and tested by our highly-skilled engineers.

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Inside CitycompOur modules at a glance

Citycomp Service's service-quality

IT Services Truly dedicated service

IT services: Multi Vendor Maintenance Services