Smart Hand & Eye Support Helping Hands
The multiple activities going on within your IT infrastructure call for flexible, experienced helpers to support your hardware-related projects. Our Helping Hands service can send versatile helpers to work with your own in-house support staff on an astonishing variety of tasks according to need.
Smart Hand and Eye Support is the "outreach unit" of your various support centres – both those close to base and those farther afield. In cases where you cannot carry out your scheduled procedures remotely, you'll need a knowledgeable helper at the site concerned to implement them in liaison with your base.
When you open a Call with us we send our engineers to the site where the faulty component is to carry out your instructions – generally aiming to restore remote access to the component, then leaving once this has been achieved, and finishing the job by working on the software remotely.
Examples of the kind of task that we undertake:
- • Reading error codes flashed up on the device
- • Swapping out hardware
- • Tracing faults using diagnostic devices and software
- • Uploading configuration files
- • Configuring parameters as per instructions
- • Upgrading components
- • Working on cabling
- • Assisting the support staff of other service-providers
Should you wish to set up service-levels for the Helping Hands service and/or to be able to use it outside business hours, we'll prepare for you a standby-service agreement that defines the territory covered, the times available and the skills required. You'll then be billed a set price per Call plus a monthly standby-charge.