Multi-Vendor Data Center Hardware Support - Third Party Maintenance - IT Services, Global Hardware Maintenance

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Hotline: +49 7158 687 9999

The Enterprise Citycomp Service GmbH

FactsKey fact about CITYCOMP Service

Our focus on equally high-quality IT services embracing all the mainstream products of every leading IT manufacturer (multi-vendor service / MVS), has given us fixture-status in the IT-marketplace. By specializing in a niche-market we have achieved the following turnover-growth.

Development in turnover:

Multi-Vendor Maintenance & Infrastructural Services

More key facts about CITYCOMP:

  • Multi-Vendor Maintenance & Infrastructural Services for all mainstream IT-systems
    • From mainframes through server-storage-and-networking systems to PCs and printers
      • 7x24x365 (round-the-clock) in 75 countries worldwide
      • Throughout Germany over 380 engineers on hand / worldwide over 200 partners
      • Service-level agreements with a lead time of up to 2 hours and a recovery time of up to 4 hours (2 hours in the case of on-site engineers) territory-wide
      • Better than 95% success with meeting service-level targets overall
      • IMAC, Rollouts & Staging Services
        • Two to three data centre relocations annually
        • Operating-system support
        • Round-the-clock remote-operating
        • The chosen service-delivery partner of top manufacturers and system houses
        • Over 70,000 server & storage systems and around 500,000 client-hardware units under contract
        • Central warehouse in Stuttgart (7.000 sqm) and in Bad Vilbel (5.500 sqm), 45 stock locations and logistical bases in Europe
        • Worldwide logistics to our own high standard


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