ResourcesModules for building your individual Service Concept
Call Dispatching
Our In-house Call Centre Our own Call Centre, serving clients internationally
Location: Head Office / Germany
Website-based Call-Tracking System with Client Area
Interface with client ticket system possible
Real-time service engineer connection
Field & On-site Service
Stock-search from mobile devicesWorking efficiently with modern tools - while on the move.
All our engineers are equipped with an iPhone, iPad and notebook computer. So they receive their job instructions from our Call Dispatching Unit directly on their iPads.
Spare Parts Logistics
Optimum AvailabilityOur sophisticated logistical concept has developed organically over the course of our over 25 years in the business. It enables us to have the right spare part available locally to be able to deliver the agreed service-level.
International Presence
Our services package for international clientsAs a multi-vendor service provider, today we maintain around 70,000 servers and storage systems of every type and size, plus around 500,000 client systems, in 75 countries world-wide.
Testing & Staging Centre
Test environment, parts testingWe leave nothing to chance. So testing is important for us.
At the Staging Centres on our logistical sites all spare parts are prepared for their specific purpose and tested by our highly-skilled engineers.