Multi-Vendor Maintenance
Service-level agreements purpose-designed for your requirements
Our service-level agreements (SLAs) meet your individual requirements with regard to speed, availability and flexibility.
We define for your site(s) and devices:
• Response times (reaction times)
• Restore-times (fix times)
• Service-availability times (cover times)
• Asset-list flexibility with regard to SLA revisions, durations and scope
Some typical SLA's:
• Example 1:
7 x 24 Mon to Sun from 00:00 to 24:00 hours, response time or restore time 4, 6 or 8 hrs.
• Example 2:
5 x 13 Mon to Fr from 07:00 to 20:00 hours, response time or restore time 4, 6 or 8 hrs.
• Example 3:
5 x 9 Mon to Fri from 08:00 to 17:00 hours, response time or restore time NBD (next business day)