Multi-Vendor Data Center Hardware Support - Third Party Maintenance - IT Services, Global Hardware Maintenance

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Hotline: +49 7158 687 9999

Service-level agreements purpose-designed for your requirements

Our service-level agreements (SLAs) meet your individual requirements with regard to speed, availability and flexibility.
We define for your site(s) and devices:

  • Response times (reaction times)
  • Restore-times (fix times)
  • Service-availability times (cover times)
  • Asset-list flexibility with regard to SLA revisions, durations and scope

Some typical SLA's:

  • Example 1:
    7 x 24 Mon to Sun from 00:00 to 24:00 hours, response time or restore time 4, 6 or 8 hrs.

  • Example 2:
    5 x 13 Mon to Fr from 07:00 to 20:00 hours, response time or restore time 4, 6 or 8 hrs.

  • Example 3:
    5 x 9 Mon to Fri from 08:00 to 17:00 hours, response time or restore time NBD (next business day)

  • Multi-Vendor Services

  • And take note: We offer price stability for the full contract duration!